Autoline Benefits for Aftersales
Designed to help your workshop(s) generate additional revenue and increase profitability, intuitive tools ensure workshop capacity is optimised through the best allocation of technician and jobs. And real-time visibility and control over what is happening in the workshop ensures this vital part of the business is effectively managed.
Maximise workshop capacity
- Accurately calculate capacity using pre-defined shift patterns, teams, skills and efficiencies.
- Book in servicing and repair work quickly, allowing you to spend more time with the customer.
- Ensure maximum utilisation of available workshop hours using automatic technician allocation.
- Avoid booking jobs for absent technicians with the comprehensive holiday/absence planner.
Effectively control technicians’ time
- Simply record technician activity using a touch screen, keyboard or mobile device.
- Easily monitor and control all workshop activity, repair order progress and unused capacity.
- Easily identify non-arrivals or delayed repairs as they are colour-coded for simple identification.
Increase workshop performance
- Identify additional urgent and non-urgent work using the fully integrated electronic Vehicle Health Check (VHC) solution
- Make informed decisions about your workshop activities using real-time visual reporting tools.
- Assess workshop performance by technician, team or location using graphical Key Performance Indicator (KPI) reports on utilisation, efficiency, productivity and labour recovery rates.
- Increase customer satisfaction by instantly notifying customers of completed repairs via SMS.