Mercedes-Benz Roma has recently been recognised after being the dealership to carry out the one millionth Vehicle Health Check (VHC), using CDK technology.
Mercedes-Benz Roma introduced VHC Touch into its workshop processes in May 2015 and has already achieved making 85% of approvals using the tablet app.
Thanks to this app's intuitive and easy-to-use interface, carrying out a VHC in the workshop is now a breeze. Full DMS integration means you can create an accurate quote (complete with pricing, parts information and labor costs) in real time. No more printing, no more waiting; customers can see their quote directly on the tablet screen and authorise the work immediately thanks to the app's e-signature technology.
But that's not all. It is also possible to agree follow-up dates with the customer for any deferred maintenance work, whilst automatically updating both the work order and vehicle records. There is even the option to create reminders to keep in touch with workshop customers.
In a nutshell, VHC Touch is among the best after-sales services currently available for dealerships. It can be customised in accordance with each individual dealer's processes and for any device. It is compatible with over 200 different mobile devices and can also run on a PC, making implementation easy. Great news for Mercedes Benz Roma and other dealerships who use the solution!
by Antonella Pilia | October 26, 2015